Frequently Asked Questions
Everything you need to know about your Hoffman Boots experience.
How do I determine my correct size in Hoffman Boots?
Most of our boots run true to size according to standard US measurements. We recommend ordering your usual size, but if you plan on wearing thick wool socks, you may want to consider sizing up by a half size for a more comfortable fit.
What is your return and exchange policy?
We offer a 30-day return policy for boots in unworn, brand-new condition with original packaging. If you need to exchange for a different size or style, please contact our customer support team to initiate a return shipping label.
How long does shipping typically take?
Standard shipping usually takes 5-7 business days within the continental United States. For custom-built or backordered boots, lead times may vary between 2-4 weeks. Tracking information will be emailed as soon as your order leaves our warehouse.
Can my Hoffman Boots be resoled?
Yes, many of our high-performance work and hunting boots are designed with Goodyear welt or stitch-down construction, making them fully resolable by a professional cobbler to extend the life of your footwear.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options through PayPal and Apple Pay for your convenience.
How should I maintain and care for the leather on my boots?
To ensure longevity, we recommend cleaning off dirt with a damp cloth and regularly applying a high-quality leather conditioner or grease. This keeps the leather supple and maintains the boot's water-resistant properties.